Articles and advice to help you get started

Emily Monsell-Holden Emily Monsell-Holden

Beating the Performance Plateau

Are you increasingly spending more on acquisition and repeat custom? Are the strategies that once worked so well doubling in costs, or even failing altogether?

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Emily Monsell-Holden Emily Monsell-Holden

Brand experience podcast

What makes up your overall brand reputation? Listen to my guest podcast, discussing how organisations can increase their impact simply by building brand experience into *all* touchpoints, not just the obvious ones.

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Emily Monsell-Holden Emily Monsell-Holden

Quiet Quitting

According to Gallup’s global workplace report for 2022, only 9% of the UK workforce are engaged or enthusiastic about their work. And meanwhile, the trend of Quiet Quitting is gaining momentum.

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Emily Monsell-Holden Emily Monsell-Holden

Recruiting and retaining talent

With 20% of the global workforce considering resigning in the next three months, how do you plan to attract and retain talent?

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Emily Monsell-Holden Emily Monsell-Holden

Feedback v. Complaints

How do you deal with customer feedback? It’s a missed opportunity that many companies fail to grasp.

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Emily Monsell-Holden Emily Monsell-Holden

Is brand purpose dead?

In times like these, is worrying about ‘purpose’ an unnecessary luxury for brands?

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